SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Happy Domestic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://happydomestic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dog bed has a good quality and was quickly, thank you
The product corresponds to the picture. Dog like
Very cute basket;) soft has beautiful texture
No words needed - instant calm for both my dogs (see picture) thank you so much!!
It was a very good buy. Thank you. Perfect for 3.5kg papillon.
arrived very fast! Highly recommend it! Very fluffy and comfortable. My dog seems to like it
Very good bed, like a cloud, high, lush, soft, came in 2 weeks, 60 cm for my Chihuahua weighing 2700 most that, you can roll.
Great lounger! Thank you store!
Очень классная корзинка, спасибо продавцу!!!
My dogs love it.
To Moscow the package reached very quickly! Only 10 days. took Size 70. For Spice weight 4 kg-litter is perfect! There is spacious enough to rest the pet. let's see how it will behave in operation. You can talk to the store, pay and buy with removing sides. The seller always and very quickly responds to the messages! thank you very much to the seller, for his wonderful goods and quick work! seller and goods advise all 100 percent.
The pet bed is very beautiful. Convenient.
Super quality and mega fast shipment. Dziekuje
Great product, my cat just loved it
Little dog very satisfied
For Spitz (3 kg) 50 cm, as it seems to me all the same is not enough (the quality is cool, I will order more!
Perfect looks exactly as the picture!!!! Worth the
Very cool product. 10 out 10!!
Way to go, seller! seems like I made a good bargain, really happy with the purchase.
Cool bed for pets. The cat immediately appreciated. Sewn well, odorless.
Cute, delivery fast, cats pofik))
Very successful purchase, first I bought a 70 cm beige bed, but for my Chihuahua, it's bolshevata, now came turquoise 60 cm just right! Dogs like it, they sleep at night in full height! Very good store, the parcel went only 2 weeks to Moscow, very soft and smells at all!
awesome for its price bracket
Recommend quickly and efficiently
really happy with the purchase and the store
product matches the description. thank you very much.
When I placed my order, discount was significant. It saved me lots of money!
for such a low cost has a surprisingly high quality
Super! My York 3 kg is still placed and the place remains
Excellent for a cat, soft and warm, light
it looks exactly like the picture and i know for sure my best friend will love it!
Soft bed for dwarf poodle, fast delivery to Moscow
Thank you for great and fast shipping! `ll order again from this store!
Large, soft and pleasant to the touch. It came to Tula in 10 days.
got recently, wasn't disappointed
Very beautiful product! Quality superb!! Would recommend to everybody!
true gem! I acquired it for my boyfriend's pals understanding how cheerful they will be, and it literally makes a charming souvenir. as a matter of fact it is even better than the photo. It is just adorable and makes a cool acquisition - the quality is nice for the price. I will surely buy one in some time, and can certainly recommend it to anyone.
happy with the purchase of ! a great deal
Glad I could buy online in this webstore
probably the cheapest online. glad i found the store!
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service