SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Happy Domestic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://happydomestic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All super, super fast shipping to Israel 7 days
corresponds to the description.
no reasons to be disappointed. is awesome!
noticed no flaws. it's perfect!
really impressed with the quality
is a perfect value for money
Awesome ! I really like it. Thank you!
The bed is super! For vestika 8 m, 7 kg (65*50) just right, even with a margin for growth is suitable for dogs of medium size. I think a kilo to 15 for sure. The dog appreciated, fell asleep immediately in it! I thought the bottom would be just flat, it's like a mattress, thick, like walls. The only negative internal upholstery is very soft and the thread, if you pull, soak out. Let's see how it will serve. The order came to the Lipetsk region in less than a month! Seller recommend!
bought a new here. not disappointed!
Excellent product! Roomy and beautiful!
With such a good price for I'm not surprised that it seems to be bought so often
Thank you a lot! Absolutely 5 stars!!!
i'm satisfied with the purchase
JUST PERFECT!!! Thanks!!
i am delighted. matches the photo in full
Fast shipping. Good quality. Advise this store.
The bed is super! Dog loves very much. Bought the second one.
Uncle! It's good.
Excellent bed! the quality is super! Thank you store!
The bed is chic, I have a staf of 27 kg and she has a huge bed, it was possible to take less! Not the first time I order from this store! I advise you!
All Super thanks to pravod
Very cool cot!! Dog in Love
I ordered the medium bed for an 8 kg Ragdoll (I recommend the large size for pets of that weight to order that they can stretch better), it's soft and comfortable. I recommend buying a mattress or thick blanket if you are going to put the bed on the floor for comfort of the pet. The sides are not very firm, so it will surely deform over time. Very good for the price, my cat liked it.
For two TA-terrier Super, even very. The store sent two more toys with squeakers. My girls are satisfied))) Thank you seller!!!
The litter came to Russia very quickly, days for 15-20. The courier delivered straight to the apartment. The litter itself is very good quality, neatly sewn. The sides stand well. Took the largest size for the German Shepherd. It can not stretch out of course in it, but if you sleep with a calack, then the size is just right. Purchase is very satisfied.
Great Bed for dog! Delivery fast and with tracking! The quality is excellent! Recommend the product and store!!!
Great lying, although spaniel is great cotton, it was possible to order a size smaller. Seams neat, warm, we liked