SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Happy Domestic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://happydomestic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received quickly in 2 weeks to France. Very good quality, very large. I am very satisfied with my purchase. My cat loves it!
The goods came standard for 2 months. For Maine Kun, the size is just right.
A little crumpled, but the pig really liked it and the size just right. Thank you store.
Found the super fast, bought in Jun, the deadline was to first week Aug but eventually 1 month early! My cats loved, not run over toquinha.
XS perfect is beautiful also great for small dogs I have a rabbit nano thanks a lot
For a brand new the price is really modest. Surely recommend
package arrived pretty fast and in good condition. Thank you very much!
Highly recommend this ! + reliable store!!
Cheapest online i guess. i must say the quality is more than decent, so the purchase was a great one
man, i love it
Great purchase
No more worries about where to find online. Thank you!
it looks exactly like the picture and i know for sure my best friend will love it!
very very good!
With free shipping available, it's a great deal.
nice and in good condition...thank you...
Super! The shark came folded, but cleared without dents! Size M for medium size abessinz 4 kg just, maybe even too big
Very good!
So cool!
This purchase was more than successdul. Really satisfied with the
5 stars to the store! I am extremely satisfied with my purchase!
The store is the most awesome place where can I buy and have no doubts over its quality or condition
Very good quality. Fast delivery.
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
quite satisfied, thanks
Great quality, bunnies are happy. Many thanks.
Good house when the dog inside a little coughs. It's just great for rabbits. Order shipped Ooo very long, but arrived quickly
Cat 3 kg, just in size m