SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Happy Domestic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://happydomestic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super House! Recommend to buy
Very fast delivery, packed compact, but the shape is not lost, there is a completely slight smell. Zippers work, inside the cushion, the pillowcase is also zipper
The order is satisfied. all according to the description, came in a month. there is a smell but I think it will soon fade. The kitten doesn't really want to sleep there yet.
amazing quality of + fast delivery. my respect to the store
For such a cheap , discount isn't even necessary
is of an excellent quality, just as expected
Really pretty! The material is good enough for the price. Really well made, I loved it!
Perfect!!
overall quality is outstanding!
Buying online has never been more satisfying. Terrific store!
on sale is something! i'm happy i managed to make such an awesome deal
It is simply gorgeous!! The quality is great :)
The house came early, no marriage, no smell. It's fine. Recommend.
I should say the product looks exactly as in pictures. Thank you very much!
Wonderful multifunctional House. For our Toyota 1,5 kg is the best. No smell, shapes hold. The threads are stuck, but it's not a problem.
The House is good, our pet liked it.
Excellent quality for a small 2 - 10 month puppy.
The house is made very qualitatively, thought it would be worse
Hello The House is good but for my cat is a little small, but nothing will go and so.
Cat liked
Chic House. I really liked it! Advise. Flew fast
For York 3,5 kg. Suited perfectly, the fur is a little snug, but not critical, the pillow inner is thin, because of this it collapses when the dog climbs, but the cushion cover on the lock, the filler can be replaced by a more dense. Generally satisfied with the order. Seller and goods recommend
I made an order on march 9. Arrived on march 28 in the altai krai. Barnaul. I put the store perfectly!
Thank you .... House super... puppy liked... climbed into it and sat, and lay...
My cats like it. The house is small, no smell. Well visited one cat 3-4 kg, two in the pictures took the house. He reached the Russian Post surprisingly fast!
Good House, cat immediately went there and went to bed, for sphinx s good size
All Super, store sociable, delivery fast... Everyone is very happy
The dog liked!!!
Parcel received. The store did well. Clearly five stars. Thank you very much. Recommend it. The cat hasn't mastered his home yet. Then I'll drop it off.
Great house for our cat.
The House is good. Long gone parcel from 12/12 received by post 21/2