SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Happy Domestic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://happydomestic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great stuff. Great store. For Spitz 6 kg. Leash good.
Convenient for puppy training, also has a handle on the other side.
Leash of excellent quality! Only I, kulema, did not pay attention that the width is only 2 cm. I hope, strongly cut the hand will not, or then the dog I have is very active.
I took it for 294, 02, toychik Tai in a shkokilarge and long belt, I recommend it and the store!
Lanyard came quickly and is very cool compatible with description little dog is very satisfied with the hand long lanyard. very thank you & napewno anything else zamówimy. Cana sensational
отличный лёгкий поводок, карабин крепкий, тяжёлый. для маленького щенка карабин увесистый. крупного собакена выдержит, но материал будет скользить в руке, ручку лучше усовершенствовать
получид вовремя. качаство поводка хорошее. у этого продавца это мой второй заказ
Поводок 10м, хороший, прочный, легкий. Надежный карабин, есть петелька, немного пахнет, но, думаю выветрится)
The leash of a little dog is excellent, the carabiner Awards, the store and I recommend
The leash is very durable. The carabiner is powerful, gently works. In principle, the carabiner could have been smaller, this one is very debely.
The order came a little later than expected but the product is davolna. I ordered 1.8 m quite long. Happy. Quality is good
Tape very I like. All according to the description, material is stiff so will not easily plątać and hope for very brudzić. Color is wonderful. Dog tends to plątania in Lanyard, and spacerze tape smoothly układała the not krępując movements. IN addition pack came relatively quickly as I covid'owe terms.
Fast delivery, excellent quality.
Normal leash. Before Omsk for a month came. Width 1,5 cm carabiner working.
as described
Хороший и крепкий поводок, есть удобная ручка на конце, мне понравился! В Удмуртию пришёл за 17 дней
Leash of good quality, sturdy. All the whole. Thank the store.
It's been a month. A little smell is present. The carabiner does not seem very reliable to me. The leash does not cut hands.
Though I've only had this item for 2 days 2 weeks I'm quite overjoyed with it. This was an excellent acquirement. I purchased it for my a friend of mine. We were both overwhelmed with the quality of thething. The purchased item actually came like a shot and I was quite pleased. way outstripped my beliefs. I would highly recommend this good. fancy it so much I am already planning to order more.
my second order in this store :) thanks for great service! is amazing!
I guess it's the cheapest that is offered online. Great!
Looks great, I don't find any defects… Shipping was quite fast and arrived without problems.
As the picture. The quality is good and arrived really fast. Great work!
All OK, pack szła 1,5 month
nice and in good condition...thank you...
It looks amazing! Thanks :-)
Thank You Very Much. Very cool. Color as the photo.
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
looks great!
Great processing time, no complaints! Highly recommended!!
Tape a little thin but very strong. Stitching also durable. Very fast shipping.